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Frequently Asked Questions

How do I place an order?

Browse our product categories, find the items you need, and click "Enquire" to submit a request. Our team will respond with a quote and ordering details within 24 hours. For large orders, we offer custom pricing.

What payment methods do you accept?

We accept bank transfers, PayPal, and major credit cards (Visa, Mastercard). For business accounts, we can arrange net-30 payment terms subject to credit approval.

How long does shipping take?

Most in-stock items ship within 24 hours from our nearest warehouse. Standard delivery takes 3-7 business days depending on your location. Express shipping is available for urgent orders.

Do you offer custom motor configurations?

Yes, we offer flexible customisation including custom shaft lengths, special winding configurations, integrated encoders, brakes, gearboxes, and more. Contact us with your specifications for a custom quote.

What is your return policy?

We offer a 30-day return policy for unused items in original packaging. Defective products are covered under our warranty. See our Returns & Refunds page for full details.

Can I get technical support?

Absolutely. Our engineering team can help with motor selection, system design, and troubleshooting. Contact us with your requirements and we'll be happy to help.